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Installation Guide

eSIM Installation Guide

Installation on iPhone

Requirements

  • iPhone XS or newer model
  • iOS 12.1 or later
  • Unlocked device (not carrier-locked)
  • Wi-Fi connection (for initial setup)

Installation Steps

  1. 1

    Go to Settings → Cellular → Add Cellular Plan

  2. 2

    Scan the QR code provided after purchase

  3. 3

    You may be asked to label your new plan (e.g., "Travel Data" or "Europe eSIM")

  4. 4

    Select your default line for calls, SMS, and data

  5. 5

    Ensure Data Roaming is enabled for your eSIM profile

    Go to Settings → Cellular → Cellular Plans → [Your eSIM] → Data Roaming

iOS Quick Install

If you're already viewing this guide on your iPhone, you can use the Apple quick install link for one-click installation. This link will be provided in the email along with your QR code after purchase.

iPhone eSIM Setup

Troubleshooting

  • If scanning fails, try in better lighting or enter the details manually.
  • If "Add Cellular Plan" doesn't appear, check if your iPhone supports eSIM and is updated to iOS 12.1+.
  • Make sure your iPhone is not carrier-locked.
  • If you get a "No service" error, try toggling Airplane Mode on and off.

Installation on Android

Requirements

  • eSIM compatible Android device (e.g., Google Pixel 3+, Samsung Galaxy S20+, etc.)
  • Android 10 or later (varies by device)
  • Unlocked device (not carrier-locked)
  • Wi-Fi connection (for initial setup)

Installation Steps

Note: The exact steps may vary depending on your device model and Android version.

  1. 1

    Go to Settings → Connections or Network & Internet

  2. 2

    Tap Mobile Networks → SIMs or SIM Card Manager

  3. 3

    Look for Add Mobile Plan, Add eSIM or Add Cellular Plan

  4. 4

    Choose Scan QR Code and scan the provided QR code

  5. 5

    Follow the on-screen instructions to complete the setup

  6. 6

    Enable Data Roaming for your new eSIM profile in settings

Android eSIM Setup

Device-Specific Instructions

Samsung Galaxy:

Settings → Connections → SIM Card Manager → Add Mobile Plan

Google Pixel:

Settings → Network & Internet → SIMs → Add Carrier → Scan QR Code

OnePlus:

Settings → Wi-Fi & Network → SIM & Network → Add eSIM

Important Note

Android implementations of eSIM vary significantly by manufacturer. If your device doesn't follow these instructions, please check your device manufacturer's support website or contact our support team.

Activation and Usage

Activating Your Data

  1. 1

    After installing your eSIM, make sure Mobile Data is turned on

  2. 2

    Enable Data Roaming for your eSIM line

  3. 3

    Turn off Wi-Fi to ensure you're using your mobile data connection

  4. 4

    You should see a network name or connection indicator on your device

  5. 5

    Test your connection by opening a web browser or another internet-connected app

Managing Your eSIM

  • Switch Between Lines: Use your device's quick settings or network settings to switch between your regular SIM and eSIM as needed.
  • Check Data Usage: Monitor your data usage through your device settings or your account on our website.
  • Disable When Not Needed: To avoid unwanted data usage, disable your eSIM data when not in use.
  • Add More Data: If you need more data, you can purchase a top-up from our website.

Need Help?

If you're having trouble activating or using your eSIM, please contact our customer support team. We're available 24/7 to assist you.