Frequently Asked Questions

Most modern smartphones support eSIM, including iPhone XS or newer, Google Pixel 3 or newer, Samsung Galaxy S20 or newer, and many other recent models. Check our compatible devices page for a complete list.

After purchase, you'll receive a QR code via email. Simply scan this code using your phone's camera or go to Settings → Cellular → Add Cellular Plan on iPhone, or Settings → Network → SIM Manager on Android. Detailed instructions are available in our installation guide.

Yes! Most eSIM-compatible devices support dual SIM functionality, allowing you to use your regular SIM for calls/texts and the eSIM for data. You can switch between them in your device settings or assign specific functions to each line.

No, each eSIM profile is tied to a specific device and cannot be transferred or shared. If you need connectivity for multiple devices, you'll need to purchase separate eSIM packages for each device.

If you accidentally delete your eSIM profile, contact our support team immediately. In some cases, we may be able to provide a new QR code, but this depends on the specific plan and provider. We recommend being careful when managing eSIM profiles in your device settings.

Physical SIM cards are typically shipped within 24 hours of order confirmation. Standard delivery takes 3-5 business days, while express shipping (where available) takes 1-2 business days. Tracking information will be provided once your order ships.

Our physical SIM cards come as 3-in-1 combo cards that include Standard, Micro, and Nano SIM sizes. You can easily break out the size that fits your device. The vast majority of modern smartphones use Nano SIM.

Yes! Your physical SIM card can be topped up with new data packages for future trips. Simply keep the SIM card safe and purchase a top-up package when needed. This makes it very cost-effective for regular travelers.

First, ensure your device is unlocked and that you've enabled data roaming. Try restarting your device or toggling airplane mode. If the SIM still doesn't work, contact our support team - we offer 24/7 technical assistance and can provide troubleshooting steps or a replacement if needed.

Unused physical SIM cards can typically be refunded within 30 days of purchase, provided the packaging hasn't been opened and the SIM hasn't been activated. Contact our support team to initiate a return. Shipping costs may apply.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your location. All payments are processed securely through our encrypted payment gateway.

No, we believe in transparent pricing. The price you see is the price you pay. There are no activation fees, monthly fees, or hidden charges. Shipping costs for physical SIM cards are clearly displayed during checkout.

eSIM refunds are available within 24 hours of purchase if the eSIM hasn't been activated. Physical SIM refunds are available within 30 days if unopened. Once a SIM is activated and used, refunds are generally not available due to the nature of the service.

You can monitor your data usage through your device's built-in data tracking features. Additionally, if you have an account on our website, you can log in to view your current data balance and usage history.

Yes, we offer special pricing for businesses and organizations purchasing multiple SIM cards. Contact our sales team for volume discounts and corporate packages. Group rates start from orders of 10 or more SIM cards.

Network speeds depend on the local infrastructure and your location. Most of our plans provide 4G/LTE connectivity, with 5G available in select areas and compatible devices. Speeds typically range from 5-50 Mbps, which is suitable for browsing, social media, maps, and video calls.

Slow speeds can be caused by network congestion, poor signal strength, or being in a remote area. Try moving to a different location, restarting your device, or toggling airplane mode. If problems persist, contact our technical support team.

Yes, most of our plans support mobile hotspot functionality, allowing you to share your connection with other devices like laptops or tablets. However, this will consume your data allowance faster, so monitor your usage carefully.

First, ensure data roaming is enabled in your device settings. Try manually selecting a network operator in your network settings. Restart your device and toggle airplane mode on/off. If you still can't connect, contact our 24/7 technical support.

We provide unrestricted internet access, but some websites or services may be blocked by local government regulations in certain countries. We cannot bypass these restrictions. Most popular services like WhatsApp, Facebook, Google, and streaming platforms work normally.